SHIPPING & DELIVERY POLICY

Some items on our site have the delivery price already researched, just add this when you check out.

For larger items to be delivered in the UK we have several recommended third party delivery options.  Please note that these are third party.  We arrange the quote and once accepted by you, pass your details onto the driver who will then make contact with you to coordinate delivery times directly.  You will need to pay the driver upon delivery.  Insurance of all items passes to these delivery companies as soon as these items leave our premises.  We will obviously be happy to assist you with any queries/issues you may have regarding delivery.

We have found that most of our customers are looking for the most competitive delivery rates available and so the services we recommend are economy options.  With these, a certain amount of flexibility is required, as a driver will be making several deliveries per run, delivery times will usually be within business hours and these are one man services.

These rates are for delivery to a ground floor, they may help carry the item elsewhere but this is at their own discretion.  Please note that as the driver works alone and mainly during business hours, someone will need to be in to take delivery and help lift larger items.  If you have any alternative requirements, please let us know as this will involve alternative arrangements.

If you have more specific requirements/restrictions, we may need to arrange an alternative, higher level delivery option.

You’re welcome to arrange your own courier to collect from us, we recommend www.shiply.com.  Alternatively you can collect from our shop in person during opening hours.

We deliver for free in the local Bath area (on items priced over £150), a delivery in the local area outside of Bath / Bristol made by us will incur a small fee.

We’re also happy for our goods to be shipped all over the world, and can help with deliveries to Europe & further afield.

Please find further information on the legalities of deliveries, and export taxes, on our Terms & Conditions page.

The Pencil Tree