SHIPPING & DELIVERY POLICY

Each item on our website has a price for UK delivery. If you wish the print or painting to be delivered please add this at check out. Alternatively you can order & pay online & collect from our shop in Bath.

Giclee prints are sent by post. They are wrapped in tissue & gently rolled into a thick cardboard tube. Postage is Royal Mail Special Delivery Guaranteed – the print is insured & we will refund you or send another should it go missing. We don’t send framed prints as the glass is too vulnerable.

Paintings are sent by courier – each painting has a quoted UK delivery price. We deal direct with the courier re collection & delivery, so will be in touch when we know dates. The painting is insured by the courier company during transit.

Should an item not arrive, or arrive damaged, please contact us as soon as possible.

In the unlikely event that the goods delivered do not conform to these terms and the order, please let us know as soon as possible after receipt.

Freight items delivered via third party delivery services must be checked thoroughly and approved by you when you take receipt of them and any problems notified to to the driver at the time of delivery.

We offer free delivery of paintings in Bath (not prints).

We also offer worldwide shipping, please get in touch & we’ll give you a quote.

The Pencil Tree